- Please try to format the card before using. Insert the card into a computer and when prompted to perform a format on the card. If a format is not prompted, go into your computers removable drives, click on the options for the removable memory and select format.
- Does formatting the card allow you to move the files?
- Make sure the card is not "locked", some memory cards will have a tab on the side of the card. The tab up means it is unlocked, the tab down means it is locked. If the card is locked moving or adding files is prohibited.
- Was the card locked, if so did unlocking it solve the problem?
Please contact customer service if the troubleshooting above does not solve the problem.