LED GAMING MOUSE PAD Wont Turn On?

Troubleshoot:
 
Insert the Micro USB Connector into the mouse pad and then insert the USB connector into a USB port
·        Does it turn on automatically when plugged in?
Press the power button to turn ON the LED. Hold power button for 3 seconds to turn OFF the LED.
·        Does it turn ON/OFF
Use a different USB port or micro USB cable
·        Does using a different USB port or micro USB cable turn on the LED mouse pad?
 
Please contact customer service if the troubleshooting above does not solve the problem.

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