- If you're having troubles with attaching the microphone to the headset, please be aware that it must be connect in a specific way. If you look at the microphone plug and the inside of the headset, you will notice it is like a puzzle piece. Make sure when you insert the plug into the headset that the two pieces fit together. Then, twist the microphone either to the left or the right, depending how you want to wear the headset and where you want the microphone positioned.
- Were you able to attach the microphone securely?
Please contact customer service if the troubleshooting above does not solve the problem.