Please ensure that the USB cable is securely plugged into a USB port on your computer.
- Was the USB securely inserted?
Please try multiple USB ports on the computer.
- Is the issue present across all ports or only some?
Please ensure that the headset is selected as the default audio output device in the sound settings of your computer.
- Was the headset selected as the default audio output device?
Please ensure volume on both the headset and your computer are tuned to appropriate levels.
- Does adjusting the volume on the computer or headset allow audio to be produced?
Please contact customer service if the troubleshooting above does not solve the problem.