- Try replacing the battery inside of the remote with a new one.
- Does changing the battery solve the problem?
- Make sure the remote is pointed directly at the speaker system and that there is no other wireless devices blocking the signal.
- Will the remote still not work even if it is pointed directly at the system?
- Try all the buttons on the remote to determine if only some or all of the remote functions are not working.
- Is it all the buttons that are not working, or only some?
Please contact customer service if the troubleshooting above does not solve the problem.