If the wireless mouse is not working with a Mac computer, please try the following:
1. Restart the computer and hold down the Option key on the keyboard while it starts up.
2. A blue screen should appear (Startup Manager), it should display two arrow buttons and the hard drive.
3. Test the mouse at this screen. It may be jumpy, but it should work.
4. If the mouse still isn't working while in the Startup Manager it may be defective.
If the mouse works while in the Startup Manager but not after, start up the computer normally, software seems to be the cause of malfunction. Follow these steps to fix the issue.
- Insert the Mac Software Install and Restore disc into the CD/DVD drive.
- Shut down the computer by holding down the power button for a few seconds.
- Once it's off, hold down the C key on the keyboard and start up your computer. (The C key can be let go when the big Apple logo on the screen appears.) The computer will start from the Software Install and Restore disc instead of the hard drive.
- Now, use the Archive and Install feature of the Mac OS X installer. This kind of installation gives a fresh version of Mac OS X, but no data is lost from the computer, all old information is archived.
Please contact customer service if the troubleshooting above does not solve the problem.